What I’ve learned from working at Starbucks

14 May

I worked at Starbucks on and off for about three years. You can imagine the knowledge I’ve picked up about coffee (and non-coffee) drinkers over the years.

I’ve learned…

1. That you never get use to waking up at 4 in the morning. Never.

2. That sometimes it’s easier to remember a customer’s drink before their name.

3. That if someone asks you what a white chocolate mocha, a caramal frappuchino and a cinnamon dolce latte is, and then listens intently as you painstakingly explain all three drinks to them, they will probably just get a brewed coffee.

4. That you can taste the difference between half a packet of splenda and a full one, and that crazy lady will make you do her drink over again.

5. That the same venti-6 pump-triple blended-light whip-white chocolate mocha frappuchino lady who made you cry on your first day there will probably be one of the few who makes you laugh on your last day.

6. That the minute it goes above 60 degrees people will start ordering frappuchinos and ice teas like they’ve never seen ice before.

7. That the minute it goes below 60 degrees people will start ordering hot chocolates. Not coffee, just hot chocolate.

8. That Indian people suck at being customers. Little did I know that I would spend three years explaining why every Indian person that walked in our store wanted everything extra extra hot.

9. That even if you explain to customers that the coffee comes straight from the brewer, and no, there is no way to make it extra hot…they still won’t believe you and will begin asking if you have a microwave to put their drink in.

10. That your busiest days will always be when you’re sick, short-staffed, out of product or all of the above.

11. That if you keep the tip jar outside the drive-thru window someone at some point will try to take money from it.

12. That the customers who never expect to get free drinks are normally the ones who deserve one.

13. That dropping two gallons of milk all over the floor is not the end of the world. Really, no use in crying over spilled milk.

14. That flirting with customers is easiest really early in the morning or later at night. Don’t ask me why, it just is.

15. That working at Starbucks is the equivalent to smelling like stale coffee all day long.

16. That every new partner is assumed to be completely ignorant until they help you during an awful rush, at which time they become your new best friend.

17. That giving a customers dog whipped cream and watching it get all over their cute little puppy faces might end up being the highlight of your day.

18. That once your friends realize you work at Starbucks they will start texting you when they are at a store asking what they should drink. The job never ends…

19. That even if the “customer is always right” it’s okay to give them a little attitude because nobody deserves to be treated like an idiot (to their face at least).

20. That if somebody comes through the drive-thru with a super complicated order it is possible for you to get it all in the system without them having to repeat it. Chances are, though, they wanted it iced and won’t tell you until they get to the window.

21. That when it rains people become stupid. Absolutely retarded.

22. That taking a nap after a long opening shift is the best feeling in the world.

23. That waking up from a nap before an overnight shift is one of the worst feelings in the world.

24. That no matter which Starbucks you work at, it’s all the same.

25. That suddenly going from a partner to a customer is weird. But really nice at the same time.

26. That the people I worked with are some of my favorite people in the entire world.


2 Responses to “What I’ve learned from working at Starbucks”

  1. Macha May 15, 2010 at 1:55 pm #

    Love it Mansee! You really nailed it on a couple of those. I actually talked about Shannon on my ASM interview. Oh the memories……

  2. Mansee May 16, 2010 at 6:02 pm #

    Aww thanks Macha! Congrats on becoming ASM…that must be fun 🙂

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